Returns Policy

Returns & Refunds

We want you to love your Blackthorn Glass piece. If you're not completely satisfied, please read our returns policy below.

Eligibility

We accept returns within 14 days of delivery. Items must be unused and in their original condition. Due to the handmade nature of our products, please note that slight variations in colour and form are part of what makes each piece unique — these are not considered defects.

Damaged Items

If your item arrives damaged, please contact us within 7 days of delivery with photos of the damage and packaging. We will arrange a replacement or full refund.

How to Return

1. Email us via the contact page or blackthornglass@outlook.com to request a return authorisation.
2. Pack the item securely in its original packaging.
3. Send the item to the address provided in our reply.

Refunds

Once we receive and inspect the returned item, we will process your refund within 5–7 business days. Refunds will be issued to your original payment method.

Non-Returnable Items

Custom or personalised orders cannot be returned unless they arrive damaged or faulty.

Return Postage

Return postage costs are the responsibility of the customer unless the item is faulty or damaged.

Contact Us

If you have any questions about your return, please get in touch — we're happy to help.